General Terms & Conditions and Training Course Terms and Conditions of Sale
Grounds Training is a trading name of Sampson Training Limited. Please request a copy of our Terms and Conditions.
Payment and Refund Policy for Training Courses, including Cancellation and Substitutions
Sampson Training Limited accepts course bookings via email. We will invoice and payment may be made by BACS. In making a booking, clients accept this refunds, cancellations and substitutions policy.
Places on courses arranged by Sampson Training Limited are strictly limited. Upon receipt of your order and payment your place will be confirmed.
We require 50% of the booking fee to be paid immediately, with the balance being paid no later than one week before the start of the course.
Cancellation charges are applied in all cases. We regret that we have to do this, however all bookings involve administrative costs and it is difficult to fill spaces made vacant by late cancellations.
Cancellation charges depend on when the written cancellation notice is received. A full refund will be given only if more than 4 weeks’ notice is given of a cancellation, see below for refund rates:
- Over 4 weeks’ cancellation notice: Full refund
- 2-4 weeks cancellation notice: 50% refund
- Less than 14 days cancellation notice: No refund unless in exceptional circumstances, for which a medical certificate may be requested.
Alternatively, a substitute delegate can be named up to two weeks before the course date after which a charge will be made for re-registration.
No refund will be payable for non-attendance or if no prior notice of cancellation is given.
The refund will be issued after the course.
In the event of a candidate failing an assessment, it is the responsibility of the candidate to arrange the date and payment for the reassessment direct with the assessment body.
It may be necessary for reasons beyond the control of Sampson Training Limited to change the content and timing of the course, the date, venue or instructor. We reserve the right to cancel a course up to and including the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of a full refund or rescheduling to a future course date, but Sampson Training Limited disclaim any further liability.