General Terms & Conditions and Training Course Terms and Conditions of Sale
Grounds Training is a trading name of Sampson Training Limited, company number 12683129. Registered in England and Wales.
Grounds Training is an approved Lantra Awards Provider and an approved Lantra Customised Provider.
Payment and Refund Policy for Training Courses, including Cancellation and Substitutions
Sampson Training Limited accepts course bookings via email. Payment of our invoices may be made by BACS. In making a booking, clients accept this refunds, cancellations and substitutions policy.
Places on courses arranged by Sampson Training Limited are strictly limited. Upon receipt of your order and payment your place will be confirmed.
We require 50% of the booking fee to be paid immediately, with the balance being paid no later than one week before the start of the course.
Cancellation charges are applied in all cases. We regret that we have to do this, however all bookings involve administrative costs and it is difficult to fill spaces made vacant by late cancellations.
Cancellation charges depend on when the written cancellation notice is received. A full refund will be given only if more than 4 weeks’ notice is given of a cancellation. Please see below for refund rates:
- Over 4 weeks’ cancellation notice: Full refund
- 2-4 weeks cancellation notice: 50% refund
- Less than 14 days cancellation notice: No refund unless in exceptional circumstances, for which a medical certificate may be requested.
Alternatively, a substitute delegate can be named up to two weeks before the course date after which a charge will be made for re-registration.
No refund will be payable for non-attendance or if no prior notice of cancellation is given. Any refunds will be issued after the course takes place.
Upon booking, a candidate (or their employer) presents each individual as suitable for undertaking the training in question. We are unable to assess if any candidate has the ability to pass an assessment. In the event of a candidate failing an assessment, it is the responsibility of the candidate, or their employer, to make arrangements for reassessment and meeting the associated costs.
It may be necessary for reasons beyond the control of Sampson Training Limited to alter the content and timing of the course, the date, venue or instructor. We reserve the right to cancel a course up to and including the date of the course if insufficient bookings have been received or in the event of instructor illness if a substitute is unavailable. We will strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of a full refund or rescheduling to a future course date, but Sampson Training Limited disclaims any further liability.
As part of its quality assurance processes, Lantra conducts instructor observations from time to time. We will notify clients in advance of any observations as soon as they are confirmed. Observations cause no disruption to training.